Shipping Terms and Conditions

We provide delivery service to addresses in Hong Kong Island, Kowloon and the New Territories, except areas specifically mentioned.

We currently do not deliver to the following locations:

i. Outlying Islands, except Ma Wan, Discovery Bay & Tung Chung; the delivery service only available on every Tuesday, Thursday & Saturday (Except public holidays). The delivery time slot for Ma Wan, Discovery Bay & Tung Chung is 12:00-16:30. Pick-up services are not provided in above areas;

ii. Hong Kong International Airport;

iii. Any restricted areas and areas where trucks are prohibited;

iv. Delivery services are not applicable to logistics warehouse, transshipment warehouse, warehouse that require to queue for pick up or deliver and warehouse that require to pay for entrance fee or registration fee.

*EF-LOCKER service is not support due to we are not using SF Express services.* 

[General Delivery Arrangements]:

*Delivery service is available for local address in Hong Kong ONLY. No delivery service for any overseas address.

*Shipping Days are every Monday to Thursday. The shipment will be advanced or postponed by one day if the shipping day is public holiday. (The cut-off time for placing orders are 00:00am everyday, but Orders on Friday to Sunday will arrange on Monday)

*Shipping day is the day for courier to collect the products. Customers will receive the products after 3-7 working days. (Please note that the courier might change the delivery schedule according to actual circumstances)

*Shipping Tracking number is same as your order number. If you would like to check the delivery status, please whatsapp 6607 5257.